The level of service we provide is important to us and we value all feedback received.
Please can you take a moment to complete our customer service feedback form. This will enable us to gain valuable insight into possible improvements and ideas for the future.
As the UK’s leading assistive technology provider, our expert team is here to help.
We offer remote support to our DSA students through Team Viewer. This enables us to access your computer and solve any technical issues you may have. We require full access to your system and this option should only be chosen if you’re comfortable allowing us into your computer.
Having the right software or hardware is only part of the solution. Without proper training these assets can be wasted if you don’t know how to use them properly. Our expert trainers will make sure you are getting 100% from these tools.
Fix-KB is a knowledge base of support solutions. This is a utility open to the public but mainly focuses on supporting students that have received equipment and assistive technology through the DSA scheme.
The articles we publish seek to help students, whom have a varying level of IT experience, using step by step instructions for them to carry out the fixes that we would otherwise provide over the telephone.
We cover a variety of support issues from hardware to software, printers to headsets.
Our knowledge base covers fixes, easy to follow instructions and tips for every day and speciality equipment and software.
You can find solutions by using our search function or the categories side bar.