The coronavirus outbreak has posed huge challenges for businesses around the world, from adapting to new ways of working, to coping with government mandated closures, staff absences, and social distancing measures. As much of the world goes into self-quarantine, we’d like you to know that we’re not going anywhere. While many of our teams are working from home, it’s business as usual for Microlink. In terms of actions, we will maintain:
As a technical and digital company all of our teams are well equipped and fully trained to work from home. In particular, our customer support team is online and ready to help, directly from the comfort and safety of their homes. However, due to the global impact of Coronavirus, there is a risk that you may face slightly longer waiting times in busy periods.
Latest information updates
We have dedicated teams monitoring the situation every day to ensure that our customer support team can update you with new information regarding your case or query, and to ensure that we can adapt to any sudden changes or escalations.
Monitor your Coronavirus questions
We’re monitoring the questions that you may have about our Coronavirus safety measures in order to improve the quality and speed of our service. This will also help us to better inform and train our customer support agents as the situation goes on, and help us to ensure that we have enough staff to support you.
Advice and support in the UK
We want you to know that the entire Microlink team is behind you, and throughout this crisis, we’ll continue to do everything in our power to support you. If you have questions or concerns, the best way to reach our customer support staff is via the website, where you will find email addresses for our various departments or you can call us directly. If the situation changes, we’ll keep you updated via email, and our social channels – @microlinkpc (Twitter) microlinkpc (Facebook) Microlink pc (UK) Ltd (LinkedIn)
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