Microlink warrants that it will provide, free of charge, all labour, parts and materials that it deems necessary to repair the computer equipment covered by the agreement and restore it to good operating order.
This warranty relates to hardware equipment supplied by Microlink, and does not cover software or electrical or environmental work external to the equipment.
Services shall include diagnosis and correction of product malfunctions and failures.
Microlink shall use all reasonable endeavours to respond to calls within the response time specified within the contract.
Microlink shall first of all endeavour to resolve the problem by telephone support, by a Microlink engineer returning the call to the customer within a reasonable time.
For on-site support contracts, there is no charge for the call out of an engineer, nor is there any limit to the number of callouts made, except where it can be shown that negligence on the part of the customer or a third party has caused the failure resulting in the call out.
Any hardware or software required to repair a fault that is not covered by the warranty will be charged for.
Replacement parts shall be new or refurbished parts equivalent to new; parts that have been removed shall become the property of the company.
All equipment covered by this contract must be operated by the customer in accordance with the manufacturers guidelines. Microlink reserves the right to charge for items that have failed prematurely due to operating in adverse conditions.
Microlink is not liable for defects caused by misuse, neglect, accident, improper handling or by installation, alteration or repair not effected by the company.
Specifically in relation to LCD display screens, Microlink follows the generally accepted industry guidelines, in as much that the maximum acceptable number of dead pixels appearing on the viewable area is to be five. Microlink warrants replacing any screen with more than five dead pixels and or any single pair of pixels adjacent to each other.
Microlink’s warranty shall be limited to the repair or replacement, at Microlink’s option for defective equipment during the term of the agreement. It is the customer’s sole and exclusive remedy in place of all other conditions and warranties whether expressed or implied by statute or otherwise, in relation to the equipment supplied.
Microlink is not liable for failures or delays in performance of its obligations due to causes beyond its control.
If a fault is found to be, directly or indirectly, caused by incorrect operation by the customer, the company shall be entitled to invoice the customer for all work undertaken in relation to such fault and to charge for all parts used.
If any other equipment or devices, which have been connected or installed by the customer to the equipment, impair (in Microlink’s professional judgement) Microlink’s service efforts, they will be temporarily removed at the customer’s risk and expense, in order to allow Microlink to repair the equipment.
Microlink warrants that persons providing the support service will exercise skills appropriate to their function.
Microlink warrants that no company engineer will print any information that is contained on a customer’s hard disk without the customer’s permission and that the hard disk will not be left unattended in open areas where access to it could be obtained by unauthorised third parties.
Microlink PC UK Ltd accepts no responsibility for any loss, disruption or damage to your data on your computer system whilst it is in for repair or during on-site training or installations. However, we will make every effort to ensure the safe keeping of your data. Please ensure no sensitive data is left on your computer.
It is the customers responsibility to ensure all equipment being returned for repair, insurance, restock or replacement is adequately packaged. For further information on how to package your equipment, please refer to Sections 2D,E and G of the Student Handbook or contact the Customer Service Advisor Team on 0800 999 2620 or email on firstname.lastname@example.org.
Microlink will be unable to claim through insurance or repair under warranty if the equipment being returned has been damaged through inadequate packaging.