A ground breaking new system to ensure British Sign Language (BSL) users can easily access Government services is now in operation at the Department for Work and Pensions (DWP). The Video Relay Service (VRS) allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to the member of DWP staff.
Calls can be made to the following DWP helplines: Disability Living Allowance, Attendance Allowance, and Access to Work.
See the video, here.