Kickstart Support Administrator

Job summary

Under the guidance of the Kickstart Support Manager manage and enter data in an accurate, efficient manner.  Instrumental in ensuring customers receive a smooth high-quality service throughout their experience with Microlink.

  • Proactive liaison with varied customer groups when required.
  • Networking through social media and events.
  • Producing emails and information sheets for external customer groups
  • Attend monthly team meetings and contribute to continual service improvement.
  • Work alongside the kickstart support manager to ensure we are meeting the requirements of the kickstart scheme.
  • Answer incoming telephone calls.
  • Response to incoming emails/customer queries
  • Initiating and administering kickstart submission from start to end.
  • Creation of detailed Case notes for all customer interactions.
  • Updating customers on progress of their kickstart submission
  • Producing leads
  • Attend webinars via Zoom/Teams for updates.

The position will be remote based.

Essential Skills

  • Excellent verbal and written communication
  • Experience in customer call handling / customer service
  • Calm under pressure and ability to multitask effectively.
  • An adaptable and flexible approach.
  • High level of accuracy when inputting data, demonstrable keyboard skills
  • IT literate
  • Can work on own initiative, as well as part of a team.
  • Disciplined and conscientious approach to accuracy of information, ensuring detailed notes are made regarding customer queries.
  • Logical, calm and measured approach to problem solving.

 

  • Number of hours per week: 25
  • Hourly rate of pay: National Minimum Wage
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