Warranty Information

The company warrants that it will provide, free of charge, all labour, parts and materials that it deems necessary to repair the computer equipment covered by the agreement and restore it to good operating order.

This warranty relates to hardware equipment supplied by the company, and does not cover software or electrical or environmental work external to the equipment.

Services shall include diagnosis and correction of product malfunctions and failures.

The company shall use all reasonable endeavours to respond to calls within the response time specified within the contract.

The company shall first of all endeavour to resolve the problem by telephone support, by a company engineer returning the call to the customer within a reasonable time.

For on-site support contracts, there is no charge for the call out of an engineer, nor is there any limit to the number of callouts made, except where it can be shown that negligence on the part of the customer or a third party has caused the failure resulting in the call out.

Any hardware or software required to repair a fault that is not covered by the warranty will be charged for.

Replacement parts shall be new or refurbished parts equivalent to new; parts that have been removed shall become the property of the company.

All equipment covered by this contract must be operated by the customer in accordance with the manufacturers guidelines. The company reserves the right to charge for items that have failed prematurely due to operating in adverse conditions.

The company is not liable for defects caused by misuse, neglect, accident, improper handling or by installation, alteration or repair not effected by the company.

Specifically in relation to LCD display screens, the company follows the generally accepted industry guidelines, in as much that the maximum acceptable number of dead pixels appearing on the viewable area is to be five. The company warrants to replace any screen with more than five dead pixels and or any single pair of pixels adjacent to each other.

The company’s warranty shall be limited to the repair or replacement, at the company’s option for defective equipment during the term of the agreement. It is the customer’s sole and exclusive remedy in place of all other conditions and warranties whether expressed or implied by statute or otherwise, in relation to the equipment supplied.

The company is not liable for failures or delays in performance of its obligations due to causes beyond its control.

If a fault is found to be, directly or indirectly, caused by incorrect operation by the customer, the company shall be entitled to invoice the customer for all work undertaken in relation to such fault and to charge for all parts used.

If any other equipment or devices, which have been connected or installed by the customer to the equipment, impair (in the opinion of the company) the company’s service efforts, they will be temporarily removed at the customer’s risk and expense , in order to allow the company to repair the equipment.

The company warrants that persons providing the support service will exercise skills appropriate to their function.

The company warrants that no company engineer will print any information that is contained on a customer’s hard disk without the customer’s permission and that the hard disk will not be left unattended in open areas where access to it could be obtained by unauthorised third parties.