1. Our Commitment To Privacy
  2. The Information We Collect
  3. How We Use Information
  4. Our Commitment To Data Security
  5. Our Commitment To Children’s Privacy
  6. How To Access Or Correct Your Information
  7. How We Use Cookies
  8. How We Protect Your Machine Whilst In For Repair
  9. How We Safely Dispose Of Your Damaged Storage Device

1. Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining both our online and offline information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

2. The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:Name, Address, Email Address, Phone number.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:Name, Address, Phone Number.

In order to improve out website experience, we use a website insights service provided by Hotjar which passively collects information.
Hotjar’s privacy policy can be found here: https://www.hotjar.com/privacy

Information passively collected by this service includes:

Device-specific data

The following information may be collected through your device and browser:

  • your device’s IP address (collected and stored in an anonymised format)
  • device screen size
  • device type (unique device identifiers) and browser information
  • geographic location (country only)
  • preferred language used to display the webpage

Log data

Our servers automatically record information. Data includes:

  • Referring domain;
  • * pages visited;
  • * geographic location (country only);
  • * preferred language used to display the webpage
  • * date and time when website pages were accessed

To opt-out of this collection please visit https://www.hotjar.com/opt-out

The Information We DON’T Collect:

Credit/Debit Card Information

3. The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

4. Our Commitment To Data Security

In accordance with the DSA Quality Assurance Framework, we are registered and conform to the Data Protection Act 1998. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

All our employees are responsible for ensuring that any personal data which they hold is kept securely and that personal information is not disclosed.

5. Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

6. How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

7. How We Use Cookies

Cookies are small text files that can be stored on your computer, they can be used to remember settings, shopping carts or logins. This site uses cookies to remember your accessibility settings if you use them, as well as gathering anonymous site usage statistics so that we can continually improve the website. Our usage statistics are anonymised (unique parts of ip addresses are removed in our stats). We also use a cookie to secure our forms from cross site scripting, which may harm our visitors.

On our video pages, we use youtube videos, which may use cookies to collect data on how many times the video has been viewed, more information can be found in the youtube privacy policy.

Information on deleting or controlling cookies is available at aboutcookies.org. Please note that by disabling (or deleting) our cookies you may not be able to access certain areas or features of our site.

For the sole purpose of improving website site browsing experience the Hotjar service uses a tracking cookie. For more information on how this cookie is used please visit https://www.hotjar.com/cookies under the section “Cookie set by the Hotjar script”.

8. How We Protect Your Machine Whilst In For Repair

Your data is treated with the utmost care to ensure no breach of our privacy policy or the data protection act occurs. Data will not be removed from your machine whilst in for repair with us without your consent. Personal files or emails are never opened whilst your machine is in for repair unless requested by you for the purposes of testing or configuring etc. You will be made aware of the data protection policy both over the phone and on your paperwork.

9. How We Safely Dispose Of Your Damaged Storage Device

Failed and out of date data storage devices are not recycled. We erase all data from the device using Disk Drive Sanitation tools, then hold them securely until they are sent for total physical destruction.