Microlink Education Support Services

The Microlink support department is the largest and most experienced specialist team operating in the UK. We provide a comprehensive multi platform support on software, hardware, peripherals and a full range of assistive technology to a diverse customer base.   

The team at Microlink are proud of the proactive and innovative approach to technical support which enables us to shape services around our customers’ needs. Support solutions are available for students, charities, individuals, small businesses and blue chip companies.  

Listening to our customers and reacting quickly to changes within the IT industry is important to us at Microlink. The experiences and feedback from our customers has had a direct impact on the way we load computers and the products and services we supply.  

The technical ability of the staff at Microlink is second to none, which is why the team at Microlink offer a one stop shop solution and can offer advice and remote assistance on a massive range of software and hardware faults. The team are qualified Apple Service Technicians, Microsoft Desktop Technicians and also certified trainers in many of the specialist products available. 

Customers who have been supplied a computer through Microlink also benefit from a bespoke backup and recovery system which is able to recover the machine while keeping important data safe.  

If a computer experiences a hardware fault, Microlink have a workshop which offers fast turnarounds, computer health checks and a full repair service in house. Microlink is an authorised Apple and Toshiba repair centre so customers can have peace of mind that their computer is in safe hands. In addition to the workshop, Microlink has a network of highly trained engineers and trainers across the country that are on hand to offer expert assistance. 

While your computer is away for repair, Microlink offer text message updates to keep you informed of the progress. Students through the DSA scheme also have an added benefit of loan equipment available for their assistive technology which can be sent should your repair take longer than the specified time.