Our Services
This document will guide you through the order and delivery process and inform you of the service you can expect to receive.
Step 1
If your grant is through NHS or SAAS please go straight to step 3. NHS Bursaries please still follow all steps.
For customers who have received a letter from any other funding body such as a Student Finance England, we require a copy of the 1st two pages of the letter to be able to proceed with your order, the rest of the letter is confidential and not necessary.
This letter contains the reference number for your equipment quotation and also acts as written confirmation that Microlink is your chosen supplier.
You can send the letter into us in a number of ways:
By Post:
Microlink PC UK Ltd
Microlink House
Brickfield Lane
Chandlers Ford
Hampshire
SO53 4DP
By Email: sales@microlinkpc.com
By Fax: 02380 240310
Please stipulate your preferred method of contact when sending your letter and include your Full name, contact address, telephone number and email address.
Step 2
On receipt of the letter a Customer account Advisor will input your order onto our database, and we will send you a letter, please check your details and confirm the equipment list is correct. Please contact us to make any amendments.
One of our customer service team will then contact you to discuss your order either by phone or email. An order acknowledgement will then be posted or emailed to you.
Step 3
If your grant is through NHS or SAAS please follow steps from here.
Are you happy with the equipment list?
You are able to pay the difference and upgrade the specification of the computer.
Microlink are a Toshiba, Hi-grade and Apple certified repair centre, this ensures we repair your equipment faster than normal and keep within the service level agreement for DSA suppliers. Should you opt for a different manufacturer, you will experience lengthier repair and support times, please consider this when upgrading.
Some software can only be obtained with your student ID, the advisor will inform you if you have any such software on your order, and guide you through the process. Microlink may require a copy of your Student ID to be sent to us.
Step 4
Once your order has been confirmed and agreed, we will advise you of a delivery date within ten working days*.
Your computer will have a bespoke load created for you, and be set up with your user account and your software loaded in advance.
Step 5
You will be contacted to organise the installation of your equipment at a time convenient to you. This installation will invoice checks to ensure the equipment has arrived to you in perfect condition, the set up of your hardware, a brief introduction to your software and testing of the peripherals.
Please do not open the boxes before the installation engineer is present. Opening the boxes could invalidate any claims in the event of damage in transit.
If your machine or peripheral items have been received damaged in transit, it is essential you contact Microlink within 5 working days otherwise your claim can not be logged.
Continual service improvement is important to Microlink and your feedback shapes the services we offer. An order and delivery questionnaire is available online at the following link: http://surveys.microlinkpc.com/dsasales.
We would be grateful if you could spare some time to complete this questionnaire once the installation of your equipment has been carried out.
* Subject to upgrades or changes at the students request, see further notes.
If you have difficulty understanding this information or would prefer to receive an alternative format (i.e.translated, audio, Braille or large print) please contact us.
0800 999 26 20
0330 55 50 999
