MiDRAS

What is MiDRAS?

MiDRAS is the Microlink Disability and Reasonable Adjustment Service. It gives organisations an end-to-end fully managed process for disability management in the work place. MiDRAS can be fully integrated with the ‘Access to Work’ government funded scheme. This outsourced solution is not only beneficial to the effectiveness of the employee, but is also a cost effective route for the employer.

HR departments recognise the need and benefits of a fully integrated service but few have the specialist skills necessary to provide it. Microlink has been central to the development of the assistive technology and the disability support industry since 1992 and is able to bring a wealth of experience within the MiDRAS service. MiDRAS can be customised to meet your needs from the service modules below.

Our Process

The Challenges of Disability Management

The challenges associated with managing disability at work present an excellent case for business process outsourcing.

• The skills required to provide an end-to-end service are highly specialised and unusually scarce

• The incidence of complex cases is relatively low, making it costly to retain a specialist team

• The risk to reputation of getting it wrong is very high.

• The legal exposure to damages for unfair dismissal on grounds of disability is uncapped

• The disability sector is a fractured market place characterised by ‘islands of excellence’

• Outside the sector, it is extremely difficult to quickly source the right disability professional

• The time taken from identification to implementation of a reasonable adjustment is unacceptably long in most organisations

Benefits of MiDRAS

What are the benefits of outsourcing disability management?

• One dedicated contact point and one specialist team assigned to your needs

• We provide specialist help to accommodate any disability, temporary condition or special need

• We have sourced the specialist elements and brought them together under MiDRAS

• We can operate with full integration with the ‘Access to Work’ scheme

• We provide professional, bespoke disability assessments and detailed reports

• We ensure product cost savings through central procurement in the industry since 1992

• Case Management will facilitate implementation of complex reasonable adjustments and support internal departments

• We guarantee rapid, effective response and fulfilment

Measurable results of MiDRAS:

• Improve the time scales for delivering reasonable adjustments to employees

• Improve budgetary control and reclaim of expenses from the Access to Work programme

• Improve data capture and management information for your disability programme

• Reduce the number of DDA claims and associated expense

• Reduce time off for sick leave, absenteeism and associated disruption

• Reduce internal resource requirements and associated overheads

• Compliance with legislation and the Equality Act 2010

In Summary

MiDRAS offers an integrated approach to dealing with reasonable adjustments in the workplace. Our clients expect more efficient response times, reduced cost, a step change in service quality and ultimately a more effective work force.

Our customer service benchmark is to allow our clients to feel more ‘disability confident’; confident that they are legislatively compliant and protected from expensive litigation, getting the best out of their staff and minimising costs while maximising returns on investment.